My wife Yvonne and I have returned from our November and
December 2006 trip to UK, France & Germany & Austria to
search for your missing china.
In May 2005 we replaced our trusty but elderly Motorhome
fondly called "Alberto" who had travelled 95,000 miles
and had 2 engine transplants with an ACE Milano
Motorhome on a Fiat 1.9TD chassis . First registered in
Aug 2002 it has proven an excellent mobile office & home
away from home -- very nice. Its a 6.13m long
coachbuilt with over cab bunk & a luxury fitout .
Yvonne & I are much delighted and we find it a most
effective transport for our many china "Finds" when we
travel throughout the UK & Europe.
The following "missive" answers many of the questions we
are often asked about how ChinaFinders works for you. I
do hope it answers any questions you may have. If you
have any outstanding questions please contact me (Ken
Curry) and I'll be happy to advise.
Essential Information Needed:
For us to search effectively and to reply promptly we ask
that you provide the following information when completing
the website buyers registration form:-
- Your name, address, telephone number, (fax. number
if available) and e-mail address.
- Manufacturer's name
- Pattern name
- Pattern number and any other manufacturer's marks
- Confirming Description detailing
- Body colour
- Body Pattern
- Border Pattern
- Edge trim colour
- Detail the number of pieces of china required in the boxes
- Where pattern name and number is not known it is essential
to provide a CLEAR close-up photo of the pattern also showing
the shape of the cups and plates/dishes in plan and profile
(with handle shape shown) and an enlarged photocopy of the
Please email (email@example.com) or post the colour
photo of the pattern & backstamp (150dpi is sufficient and
works very well on most flatbed scanners). This is most
helpful in confirming the details of your request. Please
avoid encoding/compressing any picture sent as I often have
difficulty in decoding /decompressing the picture Note: -
Many small digital or film cameras have a macro feature which
is ideal for closeup pictures.
In most (but not all) cases, the lack of a definitive pattern
name will make the search for your missing china very
We will respond immediately with a current stock sheet where
your requested stock is available.
Where we do NOT have your requested items in stock we will
only reply at a later time when stock becomes available.
We currently don't have a facility to email a stock sheet to
you but we can readily fax or post a stock sheet to you.
We have found that, over time , people regularly change their
telephone number ,physical & Email addresses and many become
"LOST" to us if their only point of contact is an email
address or a telephone number. As a result, we may have found
your missing china but be unable to contact you to advise you
of our success. Because of the of the possibility of your
"Missing Out" and the substantial wasted time we experience
trying to connect to and follow up with "telephone only or
email only" customers we "DO" request you to reply with your
full range of communication details so that we have several
effective means of sending a stock sheet to you should one
means become obsolete.
We offer a free service and accordingly as a matter of
business cost control & efficiency we seek to keep our
database current and free of duplicates. Your support in this
maintenance process is necessary to contain the costs of our
free service and your help is much appreciated by us.
Please rest assured that we will not release your
communications details to any other party.
After you register your request we transfer your details to
our request database and we assign you a customer reference
number to expedite future communications. Any future
communication will then include this number which we then ask
you to include in any reply.
Please be sure to advise how you found Chinafinders or who
referred you to us.
Unfortunately, in my experience, "Enquirer's" who do not
supply their full contact details are difficult to contact in
our normal way by fax or post and usually become
un-contactable within a relatively short time due to address,
work or email changes.
I regard the provision of the Enquirer's full name ,address &
telephone/fax as the minimum for any courteous, genteel
communication & request for my assistance.
If you are located in Australia and especially if Overseas,
your provision of a "FAX" contact number will significantly
expedite our reply (if we have stock in your requested
Additionally it is essential to know if you or your partner
have previously contacted ChinaFinders so we may avoid
duplicates in our database & consolidate your enquiry's into
one current record.
Please provide a landline telephone number as we are most
reluctant to call mobile phones due to the large call cost
incurred by ourselves as part of our free service.
Chinafinders has 50,000+ pieces of discontinued fine china
tableware stock which ranges from the 1890's to the 1990's
but stock is mostly from the post WW2 period of UK,
European and Japanese manufacture. We are constantly
searching for and adding to our stock of fine china.
Where we have stock you require we suggest you order
promptly to avoid disappointment. There are others
seeking this pattern who, will have in the case of newly
received stock, been advised simultaneously with yourself.
Please note we only hold stock for customers when the
order has been prepaid.
I do recommend you consider "spares" for your precious
dinner set, when stock is available, as future
availability of discontinued patterns is always
When ordering please be sure that you do so from a current
stock/price list. Our stock holding changes on a daily
Cake Stands and Special Offers:
A tip for Teaset collectors.
A titbit plate or 2 or 3 tier cake plate is a grand and
impressive serving piece for afternoon teas/ after
dinners/ luncheons but these are now very hard to obtain
and often are not manufactured any more.
These are a perfect complement to your tea set for that
very current & fashionable "High Tea" afternoon social
We now have a stock of silver & Gold metal stands and a
special diamond drill so I can make for you that special
Please check our plate stock in your pattern & Hey presto
a very impressive cake /sandwich display stand at a much
- Titbit stand
- 2 tier cake plate
- 3 tier cake plate or Candle Holder
It's timely to remind our customers that a breakfast set
(2 Place settings) makes an excellent birthday, engagement,
In most cases we have in stock additional cup saucer &
plates together with cake plates, sugar bowls and
milk/cream jugs to complete or expand your tea set for a
special, impressive & memorable occasion.
Contact Chinafinders P/L for our "Mad Hatters Tea Party"
discounts for orders at the same time as that for a cake
Website Purchasing Not Available:
It is NOT possible to purchase online as we are subjected
to excessive bank charges & I have serious concerns about
internet security. Hence we don't accept credit cards but
we do offer several other convenient payment methods.
Please note the website stock & prices were last updated
in August 2000 and are out of date. Only some patterns
have an associated picture
However the website does give an indication of some of the
patterns, of approximate prices and of the range of items
Glass or Crystal:
Should you be searching for crystal or glassware I must
advise that these are products for which we do NOT search.
I recommend you contact http://www.glass.co.nz
China Histories, Dating and Estimates of Value:
I have comprehensive catalogues, references and pottery
marks encyclopaedias that can help establish the period
when your china was manufactured and provide other
Please understand that I get many requests for research of
a china's history and for valuations that represent a
large non-revenue portion of my very limited time.
Hence out of fairness and good business practice I must
give the first preference of my limited time to "PAYING
Time permitting, I'm always pleased to help current
purchasers & previous customers establish the provenance
of your precious family china when you visit or enquire by
post or email.
For those serious collectors I do recommend you consult
your regional library with a representative piece of the
china in your hand. I always start ( and recommend you do
the same) with an analysis of the backstamp and impressed
marks as they offer great insight into the origin of the
china. Be sure you check all the Backstamps & impressed
marks of each piece of the china you have to resolve
ambiguities and unclear marks.
Look in the library for authors
- "Geoffrey A Godden"(UK china backstamps)
- "Ludwick Danckert" (European Backstamps)
- "Van Patten", "Alden" ,"Richardson" (Noritake)
- "Louise Irving"- (Royal Doulton Series Ware Set of 4
books) "Susan Hill" (Shelley),
- & also "Reilly & Savage" --" The "Dictionary of Wedgwood"
There are "Fine China Collectors " Society's in most
states . "The Wedgwood Society of New South Wales Inc"
Tel 02 98761028 email firstname.lastname@example.org is very active
& they have frequent workshops / outings. The newsletter
is an excellent source of insights. It alone is well
worth the subscription for Wedgwood collectors
Many of my enquiry's are for price/ valuation estimates.
The www.chinafinders.com.au website is structured to
provide answers to many customers requests. Should you
need price estimates it is relatively easy to find on the
website a priced china pattern the same or similar to that
you have by searching the manufacturer for similar edge
trim such as "gold" and body colour such as "cream or
I do ask as a first step that those with internet access
visit my website www.chinafinders.com.au ,explore the
price ,backstamp & company background information provided
there and follow the many manufacturer's links to their
respective home pages where you will find additional
information of value to your china research.
Due to the demands on my time of a small home business I
do not have the resources , possibility or inclination to
reply to anonymous and/or inadequately or vaguely
formulated requests. I regard the provision of the
Enquirer's full name & address as the minimum for any
courteous and genteel communication & request for my help.
I am pleased to assist Current Purchaser's without charge
(wherever possible) who :-
Request information about provenance / history of your
precious family china and provide their full name an
address & for postal enquiries or requests requiring a
postal reply a stamped addressed envelope (SAE) and
Include clear & comprehensive descriptions of their china
to facilitate my research. Where the pattern name is
unclear or unknown, you must provide photos of the china
by post or email & most importantly the backstamp and back
marks(some of which may be impressed marks that must be
I am pleased to assist Enquirer's without charge (time
permitting) who :-
Make requests for written insurance estimates as a result
of loss through burglary or fire. and Provide their full
name an address & for postal enquiry's or for requests
requiring a postal reply provide a stamped addressed
envelope (SAE). and Include clear & comprehensive
descriptions of their china to facilitate my research.
Where the pattern name is unclear or unknown, you must
provide photos of the china by post or email & most
importantly the backstamp and back marks(some of which may
be impressed marks that must be sketched). and I must
have a complete inventory & condition listing for the
china in question prior to loss.
Where a SAE & written request is provided I will endeavor
to provide without charge, an annotated priced stock sheet
for the nearest ChinaFinders stock equivalent.
I am pleased to assist Enquirer's for a fee (note my
comments above for free website searching) who :-
Make requests for written or verbal estimates for the
purposes of estate valuation , insurance premium, for sale
purposes elsewhere or other purposes . and Enclose a
prepaid fee of A$75 by cheque or postal money order for
the one item or dinnerset. For multiple differing items
or multiple dinnersets we are pleased to quote based on
estimated time to undertake the requested task. and
Include clear & comprehensive descriptions of their china
and its condition to facilitate my research. Where the
pattern name is unclear or unknown, you must provide
photos of the china by post or email & most importantly
the backstamp and back marks(some of which may be
impressed marks that must be sketched).
I will provide a written estimate on letterhead with
copies of supporting documents where available. Please
note that my estimate is an opinion only and that I am not
a registered valuer.
Should you require a "Registered Valuer" I'm pleased to
recommend Stan Prickett Tel 07 38866037. He is a
registered valuer of high standing in the antiques trade
and is expert in china, rare porcelain & antiques . He
may charge $150 or more depending on the complexity of the
Should you have any old or not so old catalogues or books
of china we would be most interested in borrowing ,
purchasing them or copying them to add to our library of
china information. Please check our web site
www.chinafinders.com.au where you will find a treasury of
Royal Doulton & Noritake Backstamps and pattern number
histories to use in dating your china and a comprehensive
section on china company histories.
Contacting Chinafinders and Visits:
China Finders is a home business which is both good (no
travel time to work) and bad (I live at work) .
Our office business hours are usually but not always
10:00AM to 2:00PM Monday to Friday (school holidays & when
I'm overseas or away are often part staffed with the
office variously closing between 1PM and 3 PM). These
times are mostly (but not always) suitable for visits. We
are sometimes available by prior arrangement on Saturdays
around 11AM. I will, if personally convenient &
practicable, assist customers at other times by prior
arrangement especially if they are overseas or interstate
visitors with limited time in Brisbane.
It is essential that you make a prior appointment to avoid
finding the office unattended if you arrive unannounced.
Please advise where you will be staying and if you will
have a car and I can send directions. & a local map by
fax if you can provide me with a fax number
Should you be visiting and using bus & train to visit
travel information & the timetables are available at
If you come by Bus we are quite convenient with a bus stop
a short & level 100m walk away.
The nearest Bus Stop is called "Kenmore" is on Kenmore
Road and is at the top of Crestview St.
Our office phone will be manned mostly (but not always)
between 10:00 AM and 2:00 PM Monday to Fridays and is
often answered at other times. Should I be unavailable an
answering machine will be connected to take your message
"so please don't hang up" and please do give full
particulars of your request and full contact details so we
can identify and respond to your inquiry. We are
reluctant to respond to mobile phone numbers due to the
large cost incurred to our free search service.
School holidays may reduce staff availability & we are
usually closed on Queensland public holidays.
We welcome your personal visit and the opportunity to
exchange "China Stories".
I ask personal visitors to make prior appointments and to
reconfirm the day prior as, on occasions due to unforeseen
circumstances ,I may not be available or our office may be
unmanned for significant periods of that working day.
It will expedite your visit if you prepay any prospective
purchase. The china can then be reserved for you & picked
from stock prior to your arrival. Please note we only
hold stock for customers when it has been prepaid.
This is especially important when I'm unavailable or
overseas as we will be unable to access some stock on the
day as many boxes of china are too heavy for safe handling
by the female staff who will be present.
Most of our china is boxed & stored in large moving
shelving units (called Compactus units) and is NOT
suitable for browsing. If requested we will, if possible,
make china other than your pattern available for
Should you visit please be understanding that we are a
small understaffed home business burdened by government
red tape, a personal 80 hour working week, the GST/BAS &
insufficient space for 50,000 pieces of fine china.
Please note that personal visits are often quite chaotic
especially when there is only one person present.
I ask your forbearance and patience as I attempt to answer
up to 4 simultaneous telephone calls, enter data into a
computer, find missing stock amongst our 50,000 pieces,
pack orders, identify rare china, welcome visitors from
near & afar and try to retain my sanity.
Please note that
- The email address email@example.com has been
- The email account firstname.lastname@example.org is
overloaded with spam and has been disconnected.
Our website is designed to answer customer enquiry's about
the introduction / discontinuation dates of patterns and
the history of major china manufacturers. It also has an
ability to search for similar patterns so as to establish
a market value for insurance and similar purposes. If you
need some discontinued fine china for yourself, wife or
mother/mother in-law, etc. please check out our
ChinaFinders web site.
There is lots of great information there (plus a few
malfunctions and extra information to be added) on our web
site at www.chinafinders.com.au
The website stock listing is a computerized database
organized around maker, pattern name & pattern number last
updated in August 2000.
We are a replacement service so it's optimised to lead
visitors to the pattern they already have & for which they
are seeking replacements.
When you don't know a pattern name we do have a key
word/parameter search you can use .
- Click on the "Search for Your China" button on the
- Click on "GO" this will take u to a largely black
background search page.
- delete the % then enter the manufacturers name ( If
it's not on the dropdown menu its not on the web site so
you won't find anything by further search so give up and
send an email with photo attach as detailed in section 10
- enter the manufacturers name (e.g. "Royal Doulton")
and some key word info such as body colour "white" or
"cream" and edge trim "gold" or "gld" and click on "submit
- this will return a list of the patterns meeting the
selected search criterion.
I would appreciate any suggestions and comments.
At this time until all aspects of our web site are fully
functional I do need your post and/or fax. details to
reply to you with a stock sheet when stock is available.
How We Work For You:
Our service is free and you are under no obligation to
purchase when we advise that we have found china in your
pattern. All prices are in Australian Dollars.
When we advise you that we have found china in your
requested pattern, we do recommend that you order promptly
to avoid disappointment. There will be others urgently
seeking your pattern who have been simultaneously notified
when we receive new stock.
We are constantly searching for china to complete your
We use your specific requests and that of others seeking
the same pattern along with our business economic model &
current stock to focus our purchasing on YOUR needs.
For instance in JULY 2000 I shipped a 20 ft container of
mainly Royal Albert & Royal Doulton back to Australia from
the UK. My selection criterion of which of the china to
purchase in a huge warehouse was entirely driven by the
specific requests of my customers. As a result there were
many delighted china collectors who were able to find
china for their sets. Hence it is most important for you
to register the specific pieces you require and provide a
confirming description.. That helps me to help you !!!
I proactively search for more stock where a discontinued
pattern has been popular in Australia and I have a good
list of requests.
Replying to your Enquiries:
When you communicate with Chinafinders we will always
reply if we have the requested stock items in your pattern
or if you have included a stamped self addressed envelope
with your inquiry.
Due to the volume of enquires and the real cost to us of
your free registration with China Finders we regret we are
unable to personally reply to all enquiries.
Please use your customer reference number (if previously
allocated) on all enquiry's as it significantly improves
our ability to respond to your enquiry.
We will reply by mail, email or faxes as appropriate
should we have stock in your requested pattern.
Should you fax, e-mail or call out of hours or when our
answering machine is connected rest assured that we will
record your request on our database. Please give as much
information as possible to allow us to process and respond
to your request. When leaving an answering machine
message please speak slowly and spell any difficult or
Please understand my time is at a premium. Simple
history, value & identification requests are usually
provided "with my compliments" (SAE required) but requests for
detailed written valuations and time consuming china
history/identification research will incur a prepaid
charge of A$35 to $75 +GST .
Lids - A Very Difficult Task:
We currently have a comprehensive stock of lids (about
20,000) for most types of lidded tableware eg. Teapot,
tureen, sugar and coffeepot. These lids are mainly
Villeroy & Boch, Wedgwood and Royal Albert \ Doulton (our
biggest stock of lids which includes undecorated white,
suitable for a china painter or use as is, and decorated).
Note that finding & fitting replacement lids is an
unprofitable, time consuming and troublesome process which
we undertake solely as a service to our customers .
Please understand that matching or near matching lids is a
difficult process. Size or firing distortions result in
batch variations, which added together with changes
manufacturers make over time, results in minor but
significant changes in shape and size.
To match a lid there are two possible procedures available
to you :-
1. You will have to bring in or send us the teapot or item
that we can use to check the fitup of the lid. In some
cases we will have an exact matching lid but in most cases
we can probably find a lid which is a close (but not
exact) match for style and pattern. You need to clearly
indicate what is acceptable for you. If we are successful
in our search for a matching or near- matching lid you
will need to pick up or be prepared to pay our shipping
and packing charges to return your item (if applicable)
and lid plus the cost of the lid. If we are unsuccessful
in our quest to find a matching or near-matching lid you
will need to be prepared (where applicable) to pick up or
abandon your item or pay our packing and shipping charges
for the items return to yourself. We cannot hold your
lidless item in stock due to our limited storage space.
2. Alternately (RECOMMENDED) you make a cardboard or sheet
metal template which is an exact match to the teapot
opening to which we will fit up available lids to test for
fit. You must take responsibility for the template
accuracy (ie. if it fits the template but not your teapot
it is your problem). In some cases we will have an exact
matching lid but in most cases we can probably find a lid
which is a close (but not exact) match for style and
pattern. You need to clearly indicate what is acceptable
for you. If we are successful in our search for a
matching or near- matching lid you will need to pick up or
be prepared to pay our shipping and packing charges plus
the cost of the lid.
Our stock is described in the following graded superior
No noticeable defects or wear marks on detailed
inspection. No chips, cracks, crazing, factory defects or
other deficiencies unless expressly stated. On close
inspection obliquely in a good light with a magnifying
glass there may be visible none or at worst a few use
knife marks, minimal or no scuff marks to the glaze and
none to minute wear to the metallic or other edge trim.
This is the type of minimal wear the china may have been
expected to have experienced during infrequent use and
careful handling over the lifetime of the china. Note:-
we do not define our china on offer as new.
" Very good",
Minimal noticeable defects or wear marks on detailed
inspection. No chips, cracks, crazing, factory defects or
other deficiencies unless expressly stated. On close
inspection obliquely in a good light with a magnifying
glass there may be visible a few use knife marks, minor
scuff marks to the glaze and minor wear to the metallic or
other edge trim.
Minor noticeable defects or wear marks on casual
inspection. No chips, cracks, crazing, factory defects or
other deficiencies unless expressly stated. On close
inspection obliquely in a good light with a magnifying
glass there may be visible a few use knife marks, Minor
scuff marks to the glaze and minute wear to the metallic
or other edge trim
Good Used Condition This will have some or all of the
following. NOTICABLE minor wear on the gold or silver
edge trim, NOTICABLE minor surface wear , NOTICABLE minor
pattern fade and NOTICABLE cutlery scratches to the glaze
as the result of extensive use & handling over the
lifetime of the china. This is the least I would
personally accept to put on my own table for a dinner
party but would use myself where possible. No chips,
cracks, crazing, factory defects or other mechanical
damage unless expressly stated.
From time to time we obtain stock items missing the
manufacturers back stamp. Whilst this does not detract
from the appearance or utility of the item we usually but
not always note this in the item description.
Where there are other known defects or deficiencies these
are stated on the stock sheet.
We do attempt to make an accurate description of china we
have on offer but the classifications are our own as
above. You should also consider that the china you have
requested and that we have on offer is probably 10 to 80
years old and is not "brand new". Please also note that
the technology used in china manufacture 50 years ago was
often of a lesser standard than that of comparable china
today. Our stock is variously composed of - manufacturers
end of line clearance, factory seconds (minor
imperfections but carefully selected) and second hand
(as-new to used) china. We do NOT offer "NEW " china as
despite some china being unused we are unable to reliably
distinguish the stock origins after it is inventoried.
Should you require New or Unused china to meet a
religious/social requirement our stock is not
characterized as such and accordingly we are unable to
assist you. We do not knowingly put into stock china that
has noticeably worn edge trims, crazing, worn or faded
patterns or glaze, chips or cracks unless we explicitly
define the deficiency. Unless our quality description is
"grossly" inaccurate or we make an error in what we ship
we consider each transaction final. Should we make an
error in our quality or shipment we will make every
endeavour to rectify that error within the scope of what
is possible and fair. We do not accept responsibility for
customer mis-orders although we have, on occasions,
accepted returns subject to a restocking fee of 25% where
we felt it appropriate.
We do not have credit card facilities at this time nor do
we plan to in the foreseeable future due to the approx 5%
additional cost to ourselves &/or the customer and my
concerns about security of customers credit information &
For Australian Orders we accept personal cheque, postal
money orders bank cheques and direct transfers
/Telegraphic Transfers by prior arrangement.
For Overseas orders we accept A$ bank cheques drawn on an
Australian bank , international money orders and direct
transfers /Telegraphic Transfers.
We also can accept foreign currency personal cheques, from
several countries including USA & NZ ( please contact us
for other countries) provided the appropriate "worst"
exchange rate to A$ total is applied + an additional A$10
to reimburse us for overseas & local bank clearance
charges. This last procedure is often most convenient and
least expensive for overseas purchasers.
Please contact us for an exact quote in any overseas
currency you may wish to nominate.
Any direct payment or TT must be accompanied by a separate
fax or email "detailed" order which exactly mirrors our
stock sheet information to avoid any confusion as to the
goods being ordered. It must refer to your ChinaFinders
"Customer REFERENCE NUMBER" in the TT & state "notify
recipient on receipt of funds" in the instructions to the
Bank:- SUNCORP METWAY ; KENMORE BRANCH
Account name K.E.CURRY CFI-DD
Account number:- 484 799 045995728
When remitting please always use your customer reference
number as the deposit reference and provide a separate
detailed & swift communication of the specific china
ordered by tel., fax or email.
Bank Charges:- All charges must be to the remitters
account. Please confirm with your remitting bank the net
amount that will arrive in our account as Banks
remitting/receiving/transferring a TT have a habit of
siphoning of an extra A$25 or so before the funds arrive
in our account as happened to a recent transfer from NZ.
If you are located in the UK or have UK funds available I
have a UK Pds Account in the UK at HSBC.
HSBC UK account details:-
Account name :-Kenneth Edward Curry
International bank account number GB23MIDL 400516 41350447
Branch identifier code MIDLGB2107E
I can accept an A$ equivalent in UK Pds cash , personal
cheque or direct deposit deposited into my HSBC account at
any UK HSBC branch without any currency or bank exchange
fees.. Current exchange ( 1 Oct. 2005) is UK 0.4325 Pds
=A$1.00. Please use your customer reference number as the
transaction reference and confirm any remittance/transfer
by separate email or fax so the remittance and your exact
order can be confirmed.
Stock Allocation and Ordering:
We see a key part of our Business Mission as "Completing
When we receive more orders than we have available stock
we allocate stock on the basis of first payment received.
When orders are received on the same day the longest
waiting customer is given priority. Customers who have
missed out on previous orders are also given priority
where possible to enable them to complete their
My staff are not authorised to hold stock for a customer
whilst waiting for payment to arrive.
I will (for practical reasons & fairness) hold stock for
overseas customers to allow sufficient time (usually 2
weeks) for their payment to arrive.
Should your request be urgent I recommend that you
dispatch your payment via Australia Post "Yellow envelope"
overnight Express Post which usually reaches us the next
We do find, at times for various reasons, that we are
unable to fill all of a customers order. Unless
instructed otherwise in writing with the order payment we
will ship that part of the customers order for which we
have stock and issue a refund cheque for the balance.
Should you or a friend or relative wish to personally
collect your china (and save the shipping & packaging
costs) we would welcome their visit. Please be sure to
make a prior appointment (and confirm the day prior) to
visit as on occasions I may not be available or our office
may be unmanned for significant periods of that working
We recommend that you prepay your order and specify the
name and telephone number of the person who will collect
on your behalf. Due to our limited storage space we do
request that you arrange collection within a month of
payment. We do allocate china on the basis of first
payment received so failure to prepay may lead to
Please be aware that we do NOT have credit card facilities
and that prior arrangements are necessary to accept
personal cheques on the day. There is however within 1km
at the Kenmore shopping village most major banks with
their attendant cash machines.
Shipping Within Australia:
Our price list incorporates a schedule of shipping prices
for Australia to the basic destinations served by our
courier and that of Australia Post. We ship anywhere
within Australia however shipping to remote areas is by
specific quotation. Shipping & packing costs are based on
weight, volume and remoteness of destination.
Please note non-urban & remote country areas may be
deliverable by courier to a town agent only- Please
specify with order.
For your protection all courier services are receipted
(signature required) delivery and also Australia Post
shipments are forwarded Registered Post & insured (also
signature required) and so cannot be delivered when there
is nobody to receive & sign for the shipment.
Our courier will normally leave a "Unable to deliver"
calling card if no one is available to receive the
It is essential that you contact our courier "promptly" to
make alternate arrangements for delivery.
Should you fail to make arrangements for delivery
- The goods may be returned to us ( and hence require an
additional payment to cover the return and re shipping to
- The courier company may request of you a further
payment to effect a repeated visit to your address or
- They may request you to collect the goods from their
Should you not be available during normal delivery times
to receive a shipment it is essential that you advise in
writing when ordering how we can effect a delivery. (ie
OK to leave on side verandah without signature). We
utilize receipted delivery as a security measure for your
shipment and we do not accept responsibility for delivery
of shipments where the customer waives the "receipted
delivery" signature requirement.
Small items less than 500gm when packed ie a bone china
saucer or cup will ship Australia Post Registered &
Insured to A$100 at a special rate of A$13.
Busfreight (Greyhound/McCafferty's) is currently our
preferred courier from Brisbane, to Melbourne, Sydney,
Canberra, Adelaide, Perth , Hobart and adjacent areas.
Busfreight (Greyhound/McCafferty's) will deliver up to 30
Kg. in increments of 5Kg. to most larger metropolitan
and some near Country Street addresses. Their prepaid
vouchers come in 3Kg, 5Kg,10,Kg, 15 Kg, 20Kg (with 5kg add
ons to 25Kg & 30kg -depot only) and they ship to all
states – essentially where the McCafferty buses stop &
most adjacent areas. Delivery to country/remote areas may
require the customer to collect his shipment from the
nearest "Busfreight" depot or agent or Post Office.
We do utilize Fastway for Sydney Metro, Melbourne Metro,
Canberra and near Brisbane shipments. Fastway ships in
5kg increments to 25Kg and shipments can be tracked on
line at http://www.fastway.com.au/ Call Chinafinders to
obtain a parcel consignment number and to determine if we
shipped your parcel Fastway.
Shipments to areas or post addresses (such as POB) not
serviced by Busfreight (McCafferty's) may ship at
additional cost to the customer usually by Australia Post.
Please call Chinafinders to clarify your shipping costs if
unsure or check Busfreight (Greyhound/McCafferty's) online
www.busfreight.com.au to determine if there is Busfreight
door to door or depot delivery in your area. The
Busfreight & Fastway websites can be searched to determine
the contact details of your nearest depot if you are
concerned about a missing or delayed parcel.
Please allow 3 to 4 weeks for dispatch of your china from
our premises from the date of our receipt of your payment.
We may at times be able to expedite delivery but we must
advise you that whilst our couriers may claim a specified
level of service (e.g. a 2 day service Brisbane to
Melbourne) this is often but not always achieved in
When requested we will ship Australia Post up to 20 Kg.
to post office counter, POB, MS and RMB addresses with
higher charges than courier due to the need to post
registered & insured and to account for staff time to
stand in a queue at the post office.
Note that Australia Post charges for volume at the rate of
250 Kg /Cu Metre. This means that A/Post parcels are
often charged at over 4x the equivalent weight charge due
to the volume of the box required to safely ship your
parcel. For instance a single dinner plate (when safely
packed) will usually attract a volume charge at A/Post of
Please note that for Non-urban country addressees & small
townships courier delivery by Busfreight
(Greyhound/McCafferty's) is usually only possible to a
larger town agent.
Please note that Busfreight (Greyhound/McCafferty's) –Up
to $10,000 , Fastway up to $1500 only, & Australia Post
(shipment value) shipments are insured.
Be aware that all other couriers ship at "your risk" as
their service does not include insurance.
Note that when the RECIEVER signs for receipt in "good
order and condition" the carrier will not accept a
subsequent claim for damage to the shipped goods.
When estimating freight charges please weigh the
equivalent pieces in your existing dinnerset and allow
extra for packaging and volume pieces such as teapots and
tureens. For example to safely pack a single dinnerplate
requires a largish box that usually volumes at 5Kg. even
though the packed weight is less than 3Kg..
If you are in doubt, we will be pleased to quote for
shipping within Australia.
Shipping to International Customers:
There have been recent substantial Price Rises & Changes
to international postage from Australia. Please check
with Chinafinders for a current price for Intl.Post,
Insurance & Packing for your actual order.
As examples of the cost of packing & international economy
air insured post ( please note that Australia Post often
charges by volume (250 Kg/Cu M) for international post, a
procedure that can increase by a factor of 4 the weight
charge) : -
Rates to New Zealand
Pack, Post & Ship up to 1.5Kg (Packed Weight or
Volume)+A$100 insurance costs = A$45 + A$2.00/A$100
additional or part $100 insurance , Additional packed
weight or Volume charge per extra 0.5Kg to 20 Kg total =
A$4.40 / 0.5Kg (or part 0.5Kg).
Rates to USA ,Canada & UK Shipping Charges ( Intl. Postal
Zones 4,5 ) Pack, Post and Ship up to 1.5Kg (PACKED Wt.
or Volume) +A$100 insure =A$57 + A$2.00/A$100 additional
or part $100 insurance , Additional packed weight or
Volume charge per extra 0.5Kg to 20 Kg total = A$7.40 /
0.5Kg (or part 0.5Kg).
Overseas airmail postal delivery can take 2 to 4 weeks
from our date of dispatch . Surface /sea post is not
available to NZ but is available at a lower cost to many
other countries. Surface post Delivery to the USA is
typically 3+ months so please be prepared for a slow
Old Catalogues Needed:
We are always searching for old and not so books about
china, old manufacturer's catalogues or brochures to add
to our pattern library. We would be most grateful to be
able to beg, buy, borrow and/or copy any that you may have
We Buy China:
We are constantly in need of quality bone china,
porcelain, earthenware and stoneware tableware in
excellent condition to purchase for our stock. We buy
full or part dinner or teasets in all the well-known
quality brands from all over Australia. We will be
pleased to make you an offer for that dinner set that you
never really liked that is gathering dust in the back of
your cupboard. Your unwanted china may be precious to
someone who needs to complete his or her dinner set.
Please see the help in the Sellers page or ask me to send
by email ,fax or post details of how we arrange, from
afar, the purchase of china from you.